Can't delete report columns

[Mallikarjuna]

Hi,

I am trying to update TS/PP with the latest version. I have installed it, but not able to delete old user defined report columns. When I try to delete them, I get an error like this "Access voilation at address 0071CAC5 in module in 'TSPPDraft.exe'. Read of address 00000068.

I have tried uninstalling TS/PP Completely did not work out. Please help me if any one knows about this problem.


Thank you
-Mallikarjuna

[bullock]

Hi, Arjun.

Oh, dear. I'll look into that problem. When the error message appeared, was there an option to send the bug report? If so, would you click that button -- it will collect some detailed information about the problem that may help us resolve it.

Sorry for the trouble.

When I select one or more user-defined, then right-click and choose Delete, it seems to work as hoped. Even if those steps also work for you, I'd like to resolve the original problem, so I may solicit your help in reproducing it, if there's no option to send the bug report.

Regards.
Greg

[Mallikarjuna]

Hello Greg,

I don't see any options to send report when that message appears. It looks like a regular windows operating system complaint that we usually get when a program trying to access protected memory. But it happens when I trying to delete these user defined report columns. I followed the procedure mentioned to delete these columns. But that did not work.

-Arjun

[bullock]

Thank you for the follow-up, Arjun.

Does it make a difference whether you select just one user-defined column or multiple user-defined columns before trying to delete?

Also, does it make any difference whether you

• press the Del key, or
• right-click and choose Delete, or
• click the Delete icon in the panel on the right?

Which version of the software are you using? (8.0.0.x)?

Regards.
Greg

[Mallikarjuna]

Hello Greg,

If I select one by one and select Delete either way, some items get deleted and some items won't. I can't really list them because once I get that error the application gets terminated, I mean I will have to kill it.

It is really doesn't matter how you delete it, the error pops up.

I am using version 8.0.0.13.

-Arjun

[bullock]

Thank you, Arjun.

Would you send your user preferences to me? Use View: Preferences: Save... to save your user preferences to a .TsppdCfg file, which you can email to me. It will let you choose which items to include in the file. Mainly I'm interested in the user-defined report columns, but it's probably best to include everything just in case.

Regards.
Greg

[Mallikarjuna]

OK. I will email you soon.

Thank you
-Arjun

[bullock]

Thank you, Arjun.

I received the preferences that you sent, and there's some good news: I'm now able to reproduce the problem. I haven't finished tracing the cause of the problem (so obviously it's not yet fixed), but just the fact that I can now reproduce it pretty much guarantees that we'll soon have a cure.

Thank you for reporting the problem and for your help in tracking it down.

Regards.
Greg

[Mallikarjuna]

Hello Greg,

You are welcome. By the way, I have one more question for you. I think it is good to post as new question rather than changing our topic of conversation here.

I will post that question soon.

Thank you
-Arjun

[bullock]

Hi, Arjun.

Version 8.0.0.15, now available for download, fixes this bug. Thank you again for reporting it.

Regards.
Greg

[Mallikarjuna]

You are welcome.