User vs computer install

[TerraEng]

I wanted to ensure that I am not just having issues with my install. When the program is installed on a Windows 7 computer under the administrator login - is it ONLY available under this one user? That would mean that licensing of the software is on a user basis not a computer basis.

I just want to confirm so I can figure out how to allow multiple users to use the program at different times.

Thanks

Bob

[bullock]

If you both, install the software and enter the license, using the administrator login, then it should get installed for, and licensed to, all users on that machine.

There are two stages here that would require the administrator privileges.

1. Running the Setup to install the software, and
2. Running the software the first time to enter the license information (in Help: About: License).

In the first stage, if you login with administrator privileges, then it should install in "C:\Program Files (x86)" and be available to all users. If instead you login as an unprivileged user, it will install in your personal folder "C:\Users\<username>\AppData\Local\Programs", and be available only to you (and any other users would have to separately install in their personal folders).

In the second stage, if you run the software and enter the license information with administrator privileges, then it should store the license in the Local _Machine area of the registry and be available to all users. If instead you login as an unprivileged user to enter the license information, it will store in your Current_User area of the registry, and it will be licensed only to you. Any other users would have to separately enter the license information.

If that doesn't work as hoped, then please let me know.

[AnnePlatt]

Hi Greg,

We have recently increased the number of tablets available to us for doing speed-delay trips using Tru-Traffic. We went from sharing 1 to having 3 now!

I made the mistake though of installing and activating 2 licenses for the software with my login instead of administrative login

How can I undo it and re-assign the license?

Thanks for your help,

Andrea Platt
Regional Municipality of Durham
Ontario, Canada

[bullock]

Hi, Andrea.

If you now enter, or re-enter the license information with your administrative login, then I think it will ignore the license information associated with your unprivileged login and use only the administrative license information. That might suffice for your needs.

If that's not enough (either because I mis-remember which license information gets priority or because you need to remove the the unprivileged login license for other reasons), then you can try just run the software with your unprivileged login and delete the license entries, leaving empty boxes. It that works as I hope, then thereafter the administrative login license will appear and have priority.

Let me know if these don't fix all the problems. In that case, I'll need to walk you through some Registry surgery.

Regards.
Greg

[AnnePlatt]

Thanks for your help Greg.

I did what you suggested with clearing the license info under my login and logging in as an admin and re-entering it. I found that any other user that logs in just has the re-enter the same license key originally input (as admin) and it works.

Thanks again for your helpfulness!